Frequently Asked Questions
Discover everything you need to know about our peptide-powered skincare solutions.
How long does it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund minus shipping costs.
Are HydroPeptide products tested on animals?
No, we are proud to be a cruelty-free brand. We do not test our finished products or ingredients on animals.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are your products safe for sensitive skin?
Yes, our formulas are dermatologist-tested and designed to be effective yet gentle. However, we always recommend a patch test before starting a new regimen.
Do you offer international shipping?
Currently, we ship to a select range of international countries. Shipping fees and delivery times vary based on the destination country.