Returns & Exchanges
At HydroPeptide, we want you to be completely satisfied with your clinical-grade skincare. If you are not happy with your purchase, we offer a 30-day return policy for products purchased directly from our website.
Initiate Your Request
Contact our customer experience team within 30 days of your delivery date to obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring the product is at least half-full and includes all original components.
Label and Ship
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing